FAQs

When will my order ship? 

Orders will ship from Albuquerque, NM within 1 to 3 business days. Please note -- your order will be shipped to the address you entered in your order. If you need to make a change to that address, send an email to info@odddaughterpaper.com right away! If your order is returned as undeliverable, you will be refunded the cost of the products (but not the shipping cost). 

Why didn't I get an order confirmation or tracking details?

Sometimes customers choose to place an order using a phone number instead of an email address. Customers who use a phone number will get order updates by SMS. In this case, be sure to check your text messages! If you do enter an email, please check your spam folder. If you still can't find what you're looking for, email us at info@odddaughterpaper.com

Why does my tracking say "pre-shipment" or "Label Created, not yet in system"?

When we print the label for your order, the tracking number is generated. Then we take it to the post office and it is scanned. Usually tracking information shows up right away or within a few hours, but USPS works in mysterious ways and can take a while to update tracking information or provide an estimated delivery date. But rest assured, the precious cargo is on its way!

What if my package is missing? 

Once USPS has your order, we are at their mercy and can't do anything on our end. Usually things go smoothly and your package arrives on time with no issues. But we know that sometimes things happen. If you keep checking your tracking information for days and your package isn't moving toward its destination, please contact your local post office with your tracking information. You can also enter your tracking information here to report it as missing. Usually that's all USPS needs to magically find the package (unless there are normal delays due to weather, etc)! 

I got a notification that my packaged was delivered but I don't see it...

We've been there. Did you double check your shipping address? If your shipping address is correct, we recommend the following:

First, check double the area where it should have been delivered (like in the plants around your front door, for example). Sometimes packages are left in an unexpected spot. If you can't find it, sit tight. Every once in a while, USPS marks a package as delivered but doesn't physically drop it off for another day or two. (We cannot begin to understand why!) Or they might have delivered it to the wrong house, so you could check with neighbors or hope that they bring it to you. If you still don't receive your order, please follow up with your local post office with your tracking information. Unfortunately, there's nothing we can do as a sender. We promise.

What is your return policy?

All sales are final...

But what if there's a problem with my order?

Ok, we do make some exceptions. In the unlikely event that there is a problem with the product you receive, we'll provide a replacement or refund. If an item arrives damaged, you receive the incorrect item, or some other issue with the product itself, send us an email at info@odddaughterpaper.com. Please be sure to take a photo if your package arrives damaged, so we can take it up with the delivery company. 

 What if I am sending a gift?

Great! Each order contains a packing slip that includes the "SHIP TO" name and address and the "BILL TO" name and address, plus the items in the order, but it does not contain prices or order totals. If you do not wish to include the packing slip in an order that is a gift, please write "No packing slip" in the notes to seller (in your cart before you check out).

image of cactus collection in the cart with a note for the seller that says "no packing slip"

Here's where you'll let us know:

note to seller: no packing slip

Want to leave a note?
Instead of entering "No packing slip" in the notes to seller, just write a note to your gift recipient. These notes show up on the packing slip and we can highlight it for you.

image of the support deck in the cart before checking out. in the field for a note to the seller, there is a message for the gift recipient.

It will show up like this on the packing slip:

image of the packing slip. in the NOTES section, there is a message for the recipient.

Want to include a card for your gift recipient?
Just add the desired card to your cart and before checking out, add a note for the seller. Be sure to say that you'd like us to write a message in the card and then include the message.

image of a cart with a support deck and a Biggest Hug card. In the note for the seller, it says "Please write the following message in the card" and includes a message for the recipient.

 

Any other questions?

Email us at info@odddaughterpaper.com or use the contact form.

 

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